Problems with your DSL may lie in your modem?

If your DSL isn’t working, you should first check your equipment, particularly your modem.  Here’s what to look for when examining the modem:

1.  POWER LIGHT – When working properly this light should always remain green.

2.  STATUS – Should also be green which indicates the modem is communicating with the network.

3.  ACTIVITY – Should be constantly flashing which indicate the data is being transmitted across the network.                         

 4.  LAN – Will flash constantly and indicates that your computer is communicating properly with your modem.                                          

5.  USB – This light will normally be off unless your computer is connected to the modem with a USB cable.

Your modem comes with a power supply.  Voltage is specific to these modems.  Do not use power supplies from another device to power your modem.  If any of the lights that should be on are not on, turn the modem’s power supply off, wait a minute, and then turn it back on.  Once you have let the modem boot up, the lights should return to normal.

If for some reason, you are still having problems after you have checked your equipment and followed all of the necessary steps for this process, you may call the internet support line for help.  The Toll Free Internet Support line is available 24/7.  888-256-8356